Delivery Info EU

Delivery Info

All orders received before 4:00pm on working days (Monday – Friday, excluding bank holidays) will be dispatched the same day.

Orders received after 4:00pm or on weekends and bank holidays will be dispatched the next working day. We will keep you informed every step of the way: you will receive a confirmation email when we receive your order followed by another one detailing the method of delivery and, if relevant, a tracking number once the order has been dispatched. We send you one more email one month after you ordered just to make sure you're happy with everything.

We also promise to have the best prices around. Seen something at a cheaper price? Let us know and we'll match it AND give you 10% of the difference back. More information on our price guarantee can be found here.

EU deliveries

Airmail from €4.95

This is the budget, partially tracked service for small, low value orders and delivery times are not guaranteed. If your order is urgent or you require it by a certain date, please use one of our courier services.

The exact cost of this service is based on the size, weight and value of your order and is calculated at the checkout once you've added all items to your cart and entered your delivery address.

The delivery times of our standard airmail services are estimated at 1-4 weeks but orders often reach their destinations within a week. Airmail parcels will be handed over to your country's national postage service when they enter your country and the "final mile" of your order's journey will be dealt with by them.

The tracking facility on Airmail services varies depending on the destination. Unfortunately “end mile” tracking is not available on all items and will not work on all destination counties' local postal service websites. The tracking information through the Deutsch Post portal may end in Frankfurt or on arrival to destination country but this does not mean the shipment has been lost.

If you do not receive your order, please wait until 4 weeks after the dispatch date before contacting us as we cannot declare your order lost and resend or refund it until this time.

European Economy/Road Courier - from €15.50

This is an economy delivery service by road suitable for any size delivery in Europe. Expected delivery times are given when you choose your shipping address in the checkout. These delivery times are not guaranteed, though it is rare for them to take longer than expected.

The delivery times are also from the date of dispatch - if you order on a weekend your order will be dispatched on the Monday. The estimated number of days are "working days", defined by our couriers as Monday to Friday (we know many of you work weekends but our couriers do not, sorry about that). For example, if your order is dispatched on a Wednesday and the delivery estimate is four working days then you should expect your order to arrive on the following Tuesday.

The exact cost of this service is based on the size, weight, value and destination of your order and is calculated at the checkout once you've added all items to your cart and entered your delivery address.

Please note that expected delivery times may be delayed for reasons outside the control of us or the couriers eg. customs clearance delays or extreme weather.

Express Courier - from €16.50

This is our fastest delivery service and will transport parcels to most of Europe in 1-2 working days. Expected delivery times are given when you choose your shipping address in the checkout. These delivery times are not guaranteed, though it is rare for them to take longer than expected.

The delivery times are also from the date of dispatch - if you order on a weekend your order will be dispatched on the Monday. The estimated number of days are "working days", defined by our couriers as Monday to Friday (we know many of you work weekends but our couriers do not, sorry about that). For example, if your order is dispatched on a Thursday using a 1-2 day service then you should expect your order to arrive on either the Friday or the following Monday.

The exact cost of this service is based on the size, weight, value and destination of your order and is calculated at the checkout once you've added all items to your cart and entered your delivery address.

Please note that expected delivery times may be delayed for reasons outside the control of us or the couriers eg. customs clearance delays or extreme weather.

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